Below you can find the most common issues that you may face during the installation and testing of the Bluetooth Beacon Tracker along with the troubleshooting steps to solve each issue.
All the BLE nodes are RED
No BLE beacons in range
The reason could be due to the fact that there are no BLE beacons in range. Please be aware that:
- BLE nodes V1 running a firmware equal or lower than version 0.10 will be shown RED inside the Indoor Tracking Dashboard if no BLE beacons will be in range. As soon as a BLE beacon will be in range the BLE nodes will be shown GREEN inside the Indoor Tracking Dashboard.
- BLE nodes V1 running a firmware greater than version 0.10 will be shown GREEN inside the Indoor Tracking Dashboard even if no BLE beacons will be in range.
Suggested actions:
- You can upgrade the firmware of your BLE nodes from the SETUP page of the node following these steps:
- Select “On – Auto update the firmware“.
- Click on Submit and wait for the page to refresh
- Click on Restart device.
- or you can turn ON one of the BLE beacons.
Internet connection availability
Please check with the network administrator that the Internet connection used by your BLE nodes meet the requirements listed inside this page.
If the BLE nodes are using a Wi-Fi network please make sure that:
- the Wi-Fi network is up and running.
- the SSID and password of the Wi-Fi network set during the setup of the BLE nodes have not been changed.
- the SSID of the Wi-Fi network is visible.
Missing electricity
It could be that all the nodes do not have electricity and so they can’t send the reports to the Indoor Tracking server.
Suggested actions:
- Check if the power outlets provide electricity by plugging-in another device.
- Check if the USB power adapter is working properly by trying another USB power adapter.
- Check if the USB cable is working properly by trying another USB cable.
If no lights come on or come on only briefly despite the tests described above then submit an RMA request with April Brother in this page.
MAC addresses
Check if the MAC addresses printed on a label on the bottom of your nodes are equal to the MAC addresses that you have in your Indoor Tracking Dashboard by following these steps:
- Access your Indoor Tracking Dashboard at this link.
- Click on BT Beacon Tracker > Nodes.
- Scroll down and check if the MAC addresses located in the Nodes table are correct.
- If not, then scroll up, click on the first nodes with the wrong MAC address, click on Delete node and click again on the Google Map to add a new node with the correct MAC address.
Repeat steps 3 and 4 for all the nodes with wrong MAC addresses.
Internet connection parameters
If you have not been able to solve using the information contained in the previous paragraphs we invite you to check if the parameters of the nodes have been set properly by repeating the configuration steps available inside the left table of contents under the branch “Configure the BLE nodes”.
Some of the BLE nodes are RED
No BLE beacons in range
The reason could be due to the fact that there are no BLE beacons in range. Please be aware that:
- BLE nodes V1 running a firmware equal or lower than version 0.10 will be shown RED inside the Indoor Tracking Dashboard if no BLE beacons will be in range. As soon as a BLE beacon will be in range the BLE nodes will be shown GREEN inside the Indoor Tracking Dashboard.
- BLE nodes V1 running a firmware greater than version 0.10 will be shown GREEN inside the Indoor Tracking Dashboard even if no BLE beacons will be in range.
Suggested actions:
- You can upgrade the firmware of your BLE nodes from the SETUP page of the node following these steps:
- Select “On – Auto update the firmware“.
- Click on Submit and wait for the page to refresh
- Click on Restart device.
- or you can turn ON one of the BLE beacons.
Wi-Fi network coverage
If the BLE nodes are using a Wi-Fi network it could be that the inactive node is just too far from the Wi-Fi network and thus not able to communicate with the Indoor Tracking server. You can solve by following these steps:
- Unplug the power supply of the node.
- Move the node near one of the Wi-Fi APs of the Wi-Fi network.
- Plug back the power supply of the node.
- After few seconds verify if the nodes become green inside the Indoor Tracking Dashboard.
Internet connection parameters
If you have not been able to solve using the information contained in the previous paragraphs we invite you to check if the parameters of the nodes have been set properly by repeating the configuration steps available inside the left table of contents under the branch “Configure the BLE nodes”.
Missing electricity
It could be that the problematic BLE nodes do not have electricity and so they can’t send the reports to the Indoor Tracking server.
Suggested actions:
- Check if the power outlets provide electricity by plugging-in another device.
- Check if the USB power adapter is working properly by trying another USB power adapter.
- Check if the USB cable is working properly by trying another USB cable.
If no lights come on or come on only briefly despite the tests described above then submit an RMA request with April Brother in this page.
MAC address
Check if the MAC addresses printed on a label on the bottom of your RED BLE nodes are equal to the MAC addresses that you have in your Indoor Tracking Dashboard by following these steps:
- Access your Indoor Tracking Dashboard at this link.
- Click on BT Beacon Tracker > Nodes.
- Scroll down and check if the MAC addresses located in the Nodes table are correct.
- If not, then scroll up, click on the first BLE node with the wrong MAC address, click on Delete node and click again on the Google Map to add a new node with the correct MAC address. Repeat for all the nodes with wrong MAC addresses.
BLE beacons pulled towards some BLE nodes
Please contact us.
SSID of the BLE node is not visible during the configuration process
If you can’t see the temporary Wi-Fi network broadcasted by the BLE node you can reset it following the steps inside this page.